What is the typical pickup time?

The collection time is subject to the arranged appointment upon submitting your trade-in order. However, the common time is between 1 pm to 6 pm from Monday to Friday.

Could I reschedule my existing pickup appointment? / Can I change my delivery time slot?

Yes, absolutely. Please reach us through +65-6303-0535 to reschedule to the next available time slot.

Can I cancel the appointment and visit your store directly for the assessment?

You will require to cancel 24 hours in advance prior to your existing appointment. Do contact us through +65-6303-0535.

Will I be notified before the pickup arrived?

Yes, our collector will be notifying you through call prior collection.

Can I change my pickup address after the appointment is scheduled?

Sure, kindly contact us through +65-6303-0535 to update your pickup address.

If the pickup fails, what happens next?

You may attempt to schedule for another appointment for pickup. However, if the 2nd attempt fails we will consider as a cancellation of trade-in.

I won’t be around during the collection time, can you collect from my Friend/Siblings/Parents?

However, to ensure that we are collecting the right item do make sure they have the tracking ID for reference upon handing over the product.

What if my product lost after collected by pickup service?

  • There will be a maximum insured amount of SGD$150 for any loss or damage any loss or damage to the Product while in transit.
  • PC Dreams and Apple will under no circumstances be liable for any special, indirect, incidental or consequential damages resulting from the program. To the extent permitted by applicable law, PC Dreams, Apple and its affiliate’s entire liability, if any, from any cause whatsoever with respect to this service shall not exceed SGD$150. (Terms & Conditions Apply)