The Microsoft Trade Up Programme (“Programme”) is provided by PC Dreams, a Microsoft-approved independent third-party vendor (“Trade Up Vendor”), and gives customers the opportunity to receive monetary value for trading in their eligible devices (“Eligible Trade-in Device”) when they purchase a new “Eligible Microsoft Device”.

Customers can purchase the Eligible Microsoft Device via Microsoft Online Store only to qualify for the Microsoft Trade Up programme. Trade-in values listed on Microsoft Trade Up website are only approximate valuations. The actual value of your Eligible Trade-in Device will depend on the device’s actual condition. The Programme is applicable to end-customers only; not trade, corporate or bulk purchases.

Online trade-in is fuss-free! The trade-in evaluation only takes a few minutes and can be done at your own convenience. Thereafter, we will collect your trade-in device at a date/time of your choosing. If the trade-in request is approved, the trade-in price will be transferred to your local bank account within 7 business days.

The Programme is only open to customers who (i) purchase an Eligible Microsoft Device from authorized retailers, (ii) are Singapore residents aged 18 years and above, and (iii) have a bank account in Singapore.

• Click here to start your online evaluation.
• Follow the prompts to submit the relevant information of your Eligible Trade-in Device and obtain an estimated quote for the trade-in value of your device.
• A pdf copy of your e-invoice, clearly showing the serial number, must be submitted.
• Once you accept the trade-in offer, we will need your contact details and bank account information. Rest assured the information will only be used for us to transfer the trade-in value to your local bank account.
• Schedule an appointment for us to collect your trade-in device. This is a complimentary service. Please see the FAQ on “Is there a fee to collect/return my device?” for more information on this service.
• Upon receiving your device, we will run a device diagnosis to ascertain its condition to confirm the estimated quote. If it matches the online evaluation, we will transfer the trade-in value to your local bank account within 7 business days (excluding weekends and public holidays). If there is a discrepancy, our customer service officer will contact you to advise further.
• Should you decline the new quote, we will arrange to deliver the device back to you at no charge.

The Programme is only valid for 30 days from the purchase date of your new Eligible Microsoft device.

Yes, the Programme is only applicable for purchases of Eligible Microsoft Devices within our listed category of eligible trade in devices when an eligible Microsoft device is purchased.

Microsoft and PC Dreams reserve the right to make changes to the list of eligible smartphone and tablet models on Pcdreams.com.sg/microsoft at any time without prior notice.

Brands/Models which are not listed as Eligible Trade-in Devices are not eligible for this Programme.

For each Eligible Microsoft Device purchased, you are entitled to trade-in only one Eligible Trade-in Device.

No, only device owners can take part in the Programme. Microsoft reserves the right to reject Programme participation by persons whose details do not match the proof of purchase document(s).
In the event that the Eligible Trade-in Device was previously reported lost or stolen, the participant’s particulars will be submitted to the Singapore Police as required by law.

Yes, but the trade-in value of the Eligible Trade-in Device will vary according to its condition.

No, we do not accept devices that have gone through any form of modification that differs from the original product, such as rooting or jail-breaking.

If you are unable to power up your device due to technical problems or if your device accounts are locked, we will still accept your device with a minimum trade-in value of $0 as determined by PC Dreams

We offer free disposal for our valuable customers at no cost. Send the device to us at Sim Lim Square, unit #03-01. Our official recycling partner, Cimelia Resource Recovery, complies with the highest industry standards regarding the reuse, refurbishment or recycling of devices as well as waste disposal generated from the recycling process. For more information on our Recycling programme, please click here.

The age and condition (including whether S Pen (if any) is attached) will affect the trade-in value of your Eligible Trade-in Device. Use our online estimator to get an estimated quote on your Eligible Trade-in Device value. Upon collecting your Eligible Trade-in Device, we will assess it to verify that its condition matches what was declared in the online estimator. If it is the same, you will receive the trade-in value as per the estimated quote.

If there are discrepancies, the estimated quote may change. We will contact you to explain why a different trade-in value has been assigned. Thereafter, you have the choice of accepting the revised quote or having the device returned to you at no cost provided that the device model declared matches the physical model of the device collected for evaluation. Otherwise, a S$19 surcharge will be applied for administrative and return delivery fees.

We will perform a diagnostic test to grade the condition of your Eligible Trade-in Device. All devices should be in working condition. They should not have missing parts and the battery in battery-powered devices must be in working condition We only accept devices purchased in Singapore from authorised retailers and we do not accept devices that are faulty or have been tampered with.

The estimated quote will need to be revised. Our team will contact you to advise the revised trade-in value.  Should you decline the revised quote, we will return the device to you. Please note there will be a surcharge of S$19 for administrative and return delivery fees if the device model declared does not match the physical model of the device collected for evaluation.

No, our collection service is complimentary. Should you decline the trade-in after we have collected the device due to a revision in the estimated quote, we will also return the device to you at no charge.

However, in the event that the actual device model we receive differs from what was declared during the online evaluation, we reserve the right to charge a surcharge of S$19 for administrative and return delivery fees.

We will only require your Eligible Trade-in Device (inclusive of battery and attached accessories such as Surface Pen). You do not need to provide the in-box accessories or packaging for trade-in.

Yes, this is to ensure that you get the best value for your device through the diagnostic assessment.

Yes, you need to remove all of your device’s security locks (Pattern/Pin/Password/Biometrics/Find my mobile/Gmail account/Microsoft account/iCloud/Android^TM or Google Smart Lock/Carrier activation locks) prior to handing over your Eligible Trade-in Device to us.

Please also delete all personal data from your device prior to handing it over for trade-in. We recommend that you reset your device back to factory default settings to delete all personal data. Please ensure you back up your data before resetting your device to factory default settings.

Yes you can, if you notify us at least 24 hours before your appointment. Please Call/WhatsApp our customer support center at +65-9055-9798 to reschedule a new collection date/time. We reserve the right to charge a $15 collection fee for last-minute resheduled collections.

No. We currently only provide onsite collection as part of our service.

Yes, our dispatch staff will give you a call prior to the appointment.

Sure, please notify us at least 24 hours before your appointment. Please Call/WhatsApp our customer support center at +65-9055-9798 to update your pick-up address.

Please Call/Whatsapp our customer support center at +65-9055-9798 to schedule another collection date/time. However, if the 2^nd collection attempt is also unsuccessful, we will void the trade-in request.

Yes, please ensure your appointed representative has your device quotation (Tracking) ID and your copy / original IC for verification purposes.

The collection time will typically be the appointment time you have booked in the system. However, in cases where backend verification is delayed due to SPF checks or Trade-up IMEI checks, our staff will contact you to reschedule a new collection time.

There is a maximum insured amount of S$150 in the unlikely event that your Trade-in Device gets lost in transition. PC Dreams and Microsoft will not be responsible for any exceptional, indirect, incidental or consequential damages resulting from the Programme. To the extent permitted by applicable laws, PC Dreams, Microsoft and their affiliates’ entire liability, if any, from any cause whatsoever with respect to this Programme shall not exceed SGD$150.

Please click HERE to track your status.

You will receive the trade-in value of your Eligible Trade-in Device via local bank transfer.

You will receive the payment via bank transfer within 14 business days, excluding weekends and public holidays, if the physical evaluation of the Trade-in Device matches that the online evaluation. If you do not receive the payment after this stipulated period, please Call/WhatsApp our customer support centre at +65 9055-9798.

You will need to obtain a local bank account as we can only make payment to you via Bank Transfer to a local bank account.

The current PDPA regulation requires all data in the device to be completely erased. You can rest assured that we comply to industry standards with our ISO 27001 certified data erasure processes.

Unfortunately once the device reaches us, all data in the device will be erased and it would not be possible to retrieve the data. Please ensure that all data is backed up before we collect the device.

The Programme is subject to secondhand dealer laws, which regulate the buying of used personal property. Many of these laws require businesses to collect information about the seller and the purchased product, and report it to law enforcement in an effort to reduce crime and recover stolen property. In some instances, to comply with applicable law, the personal information collected may include:

• Full Name
• NRIC/Work Pass No.
• Residential Address
• Contact Number

PC Dreams also reports certain information about trade-in transactions voluntarily in other instances. Additionally, PC Dreams may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. PC Dreams reserves the right to report and may be required to report, to law enforcement agencies any activities that PC Dreams believes to be unlawful. PC Dreams may share certain information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves. For more information on our privacy practices, please review the PC Dreams Privacy Policy.

Please call/whatsapp PC Dreams’ Customer Support Centre at +65 9055-9798 from Monday – Saturday (Closed on Sunday and Public Holidays) 1000hrs to 1900hrs or email us at microsoft@pcdreamsgroup.com for assistance.

For Windows 8

1. 1. Swipe in from the right edge of the screen, tap Settings, and then Click Change PC settings.
   (If you’re using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
2.  Tap or click Update and recovery, and then tap or click Recovery
3.  Under Remove everything and reinstall Windows, tap or click Get started.
4.  Follow the instructions on the screen.

For Windows 10

1. From Start Menu, Click on gear icon – Settings
2. Select Update & Security
3. Click Recovery in the left pane.
4. Windows presents you with three main options: Reset this PC; Go back to an earlier version of Windows 10; and Advanced startup. Choose Reset this PC.
5. Click Get started under Reset this PC.
6. There are 2 options: Keep my files or Remove everything, Click Remove everything, and delete all of your files, photos and programs.

Three ways to find your phone’s IMEI or Serial Number:

1. IMEI -> Dial *#06# on the keyboard (iOS & Android devices)
2. Check the bottom of your product packing box
3. On your phone:

Android: Go to [Settings] > [About Phone] >[Status] > [IMEI]
iOS: See this link: https://support.apple.com/en-us/HT204073

For more detailed instructions, please refer to the hyperlink below:

• Apple
• Huawei
• Samsung

For Android 5.0 or newer devices, you must reset the device to factory settings and erase all your data before collection of the device:

• Ensure the device is connected to the Internet/ mobile network
• Open Google Settings
• Under “Personal,” select “Backup and reset.” You may need to enter your pattern/PIN/ password.
• Under “Personal Data,” select “Factory data reset.”
• Read the information on the screen and select “Reset phone.”
• If the screen is locked, you will need to enter your pattern/PIN/password.
• When prompted, select “Erase everything” to erase all data from your device
• When the device has erased all data, select the option to reboot your device

For iOS devices, please refer to detailed instructions on how to reset your device here